What is the billing process for medical transportation services?
Clients can pay on the day of transportation.
What payment methods are accepted for medical transportation services?
We accept cash or any major credit card companies.
Is after-hour transportation available?
Yes. You will need to provide a minimum of 48 hours advanced notice. We can provide evening, weekend, and holiday transportation as long as notice is given. Please contact us for pricing on after hours.
Are personal items allowed to be brought on the transport?
Yes. You must be able to secure your own items during transportation.
Can I use my own wheelchair during the transportation?
Yes.
Is it okay for me to call before my appointment is over?
It is not recommended. If we arrive before your appointment is over and you are not ready we will have to leave and return. This may cause additional wait time or additional charges.
Will the driver escort me inside the building?
Yes. We provide door to door service for all appointments.
Am I able to contact you with any inquiries or comments?
Absolutely. Please reach out with any questions or general feedback, it is all appreciated.
Is the driver willing to wait for me while I complete my appointment?
Unfortunately not. Due to busy schedules the driver must complete other requests. If it is absolutely necessary contact us to see if we can provide any additional assistance.
Is it possible for my family member or attendant to come with me on the ride?
Yes. Please inform us that they will accompany so that we are aware, but they are definitely more than welcome.
Can I bring my pet along for the journey?
While we absolutely allow your service animal, we do not allow other pets. The only exception is for travel to the airport, in which case we will need proof of all up to date vaccinations.
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